Filing a complaint

In order to file a complaint, follow the steps below:

  1. Return/complaint form

Fill out the return/complaint form and attach it to the package. The document should contain the following data: name and surname, e-mail address or correspondence address, telephone number, indication of the product number and reason for the complaint, the date of purchase and the occurrence of the defect.

  1. Sending the product

When submitting a complaint, please send the product back with all its accessories.

  1. Shipping

The advertised product should be sent to the following address:

Santa Medicina sp. z o.o.

Jana Pawla II 3

48-100 Głubczyce


Under applicable law, you have 14 days to return the goods. To withdraw from the contract and return the product purchased from us, complete the necessary statement and send it to our address along with the returned product/products:

Santa Medicina sp. z o.o.

Jana Pawła II 3

48-100 Głubczyce

We only accept returns if you send back the product intact.

Complaints are processed within 14 days.

The cost of sending back the goods shall be borne by the Buyer.